Effective Date: 01/05/2024
Welcome to Green Eco Group. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, which include Solar Panel, Solar Battery, and EV Charger installation services in the UK.
1. Information We Collect
1.1 Personal Information:
- Contact Information: Name, address, email address, phone number.
- Payment Information: Credit/debit card details, billing address.
- Installation Details: Property details, energy usage data.
1.2 Non-Personal Information:
- Technical Data: IP address, browser type, operating system, referring URLs.
- Usage Data: Information about how you use our website and services.
2. How We Collect Your Information
Directly from You: When you request a quote, make a purchase, or contact us.
Automatically: Through cookies and similar technologies when you use our website.
From Third Parties: Such as credit reference agencies, business partners, and subcontractors in technical, payment, and delivery services.
3. How We Use Your Information
To Provide Services: Process your orders, schedule installations, and provide customer support.
To Improve Our Services: Analyse usage and preferences to enhance user experience.
Marketing: Send promotional materials, offers, and updates if you have opted in to receive them.
Legal Obligations: Comply with legal requirements and respond to lawful requests from public authorities.
4. Sharing Your Information
We may share your information with:
Service Providers: Third-party companies that help us deliver and improve our services (e.g., payment processors, installation partners).
Affiliates: Our subsidiary companies and partners for operational and marketing purposes.
Legal Compliance: Law enforcement or regulatory bodies when required by law.
5. Data Security
We implement a variety of security measures to protect your personal information, including encryption, access controls, and secure servers. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to certain legal obligations.
Objection: Object to the processing of your data for direct marketing purposes.
Data Portability: Request transfer of your data to another service provider.
7. Cookies
We use cookies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Green Eco Group
121 Brooker Road
Waltham Abbey
EN9 1JH
Email: info@greenecogroup.co.uk
Phone: 0203 376 4705
Thank you for choosing Green Eco Group. We value your trust and are committed to protecting your privacy.